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customer information

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store policies

Credit Cards

We accept Visa, Mastercard, Discover and American Express. We offer cash back at our registers with a maximum of $40.

 

Personal Checks

All checks must be imprinted with a local address (area codes 510, 415, 925, 650) and must be accompanied by a current government issued ID and a local daytime phone number. If the address on your check or the area code of your phone number does not match the address on your government issued ID, you will be asked to provide a second form of identification.

 

EBT

We accept EBT.

 

Traveler’s Checks

We do not accept traveler’s checks for any amount.

 

Return Policy

Returns are welcomed, but please hold onto your receipt as proof of purchase. If you do not have your receipt, a manager will check our purchase history to confirm the item was sold and can then attempt to retrieve your receipt from our database.

All refunds under $5.00 will be issued in cash. Refunds over $5.00 for items purchased on a credit or debit card will be credited back to your card.

If you are returning an item purchased with a personal check, we cannot issue a refund for seven days after purchase to allow the check to clear.

 

Special Orders

We will gladly order any product available to us for you. If it is an item we currently carry, any quantity can be ordered. However, if it is a product that we do not carry, and is not available individually we require that you order by the case. You will be informed when making the order if this will be needed. All case orders are given a 10% discount with the exception of baby foods, formulas and diapers. Case discount applies only to special orders.

 

Senior Discount

Seniors, age 65 and over, are welcome to a 10% discount on supplements every day of the week. Not combinable with items on sale.

covid-19 hours

Daily Hours:

Senior/At-Risk Hour: 8 am – 9 am

General: 9 am – 6 pm

Online: 11 am – 5 pm

address & phone

1650 Park Street
Alameda, CA 94501

(510) 865-1500

faqs

For a growing list of answers to your questions, please visit our FAQs page.

find help

If you’re looking for a particular person or department, visit our Team Member page to learn who to talk to, and where to reach them.

feedback

We want to hear from you. Visit our Feedback page to send us an email, leave a review or ask a question on social media and/or to take an online customer survey.